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Video Playback Issues

Video does not load

Having trouble playing our videos? Run through the checklist below to see if it solves the issue you may be having.

  • Restart your browser.
  • Clear your browser cache and cookies.
  • Ensure javascript is enabled: https://enable-javascript.com
  • Try a different browser.
  • Disable any plugins, extensions, firewall, or vpn that could interfere with your connection.
  • Ensure all browser updates are installed and that you are running the latest version.
  • Ensure all system OS updates are installed and that you are running the latest version.

Video stops or stutters

Video loads but then stops or stutters? This could be an network connectivity issue. Try the following:

  • Ensure you have at least a 1 Mbps internet connection.
  • Restart all devices: computer, router, modem.
  • Try a different device if possible (ex. Another computer, or mobile device).
  • Try a different network (ex home, office, or coffee shop).

Still having trouble?

  • Play a video directly from Vimeo: https://vimeo.com/282028152
  • Play a video directly from Youtube: https://www.youtube.com/watch?v=JECs6wanQaw
  • If you are unable to play a video from either source, there may be an issue with your hardware and/or internet connection.
  • If you have no issues playing either videos, there may be some incompatibility issues with our site.
  • Please contact our support team with the results and for further assistance.